Front of House Manager

Front-of-house workers need to be as well organised as everyone else connected with the show. They should not be a last minute appointment.

They should:

• Check with the Director/Producer if there is a theme which requires outfits worn by front-of-house staff and if there is a display or a theme to be set up in the foyer.
  
• Liaise with the Treasurer for funds to stock the Kiosk at least 2 weeks before the show.
  
• Obtain a separate float for the kiosk, ticket booth, t-shirts and programme from the Treasurer.  Have separate receptacles for the money.
  
• All money from sales of programmes, t-shirts and kiosk takings are to be recorded separately.  money to be kept separate.
  
• Hand money taken to the Treasurer after each show, unless otherwise instructed.
  
• Set up Front of House early on the day of performance.  Arrive at the theatre at least 1 hour before the doors open.
  
• Allocate front-of house a minimum of 5 staff and ensure they know what they have to do. 
  
• Reflect the professionalism that has gone into the show. Ushers should be responsible and well groomed.
  
• Check with the Stage Manager when to open the house doors.
  
• Check that the front of house is left clean and tidy after the show. A roster made out earlier can avoid any misunderstanding.
  
• Quickly sort out any kind of distraction in the audience or in the hall itself, either before or during performance. A more serious situation should be referred to a member of the committee or the Producer.
  

Ticketing 

• Set up the ticketing for the show via www.trybooking.com.  Mark and allocate all seats in accordance with the seating plan.
  
• Allocate complementary tickets, as determined by the Committee, Producer and Publicity Manager.
  
• Provide reports of ticket sales and funds to the Treasurer and Producer. Transfer of funds from www.trybooking.com to the Theatre Company account
  
• Make sure that a ticket both is set up in the entrance. It should be manned at all times after the audience starts to come in. Remain in the foyer for 15 minutes after the show starts to accommodate late-comers.